Abolishment of Premium Accounts

What a premium account gives you

  • Access to a second tier of customer support
  • A 512sqm deduction from your land tier fees
  • The ability to buy land
  • A weekly stipend

What a premium account gives you if you own landsource

  • Access to a third tier of customer support

Why Premium Accounts don’t make sense

  • Pay US$72/year, your stipend is approximately L$8,000 more (US$32) if you’re on L$500/week, and approximately L$2000 less (US$8) at time of writing than if you’d bought that much L$ on the LindEx
  • If you get concierge level support, the second tier support is moot.
  • If you don’t get concierge level support, your support requests are likely to be similar to those of a Resident who has a basic account and rents the same amount of land that you “own”

How to get rid of Premium Accounts

  1. Stop accepting new premium accounts
  2. Continue paying stipend till the end of the recipient’s billing cycle, then give them the then-market value of their premium fee in L$ (e.g. monthly/quarterly/yearly fee’s worth of L$) minus the total stipend they received during their billing cycle (obviously not taking L$ from their account if the result is negative :-P )
  3. Since basic account holders who rent lots of land will have the same support requests as premium account holders “owning” equal amounts of land, reduce customer support to Concierge and non-concierge level support.
  4. Retain first 512sqm deduction from tier fees.
This entry was posted in How Marv would fix Second Life. Bookmark the permalink.

5 Responses to Abolishment of Premium Accounts

  1. Pingback: Second Life web resources for October 26th 2007 through October 27th 2007 | VintFalken.com

  2. thaumata says:

    I’m nearly as old as you in SL (turning two in a couple weeks) and I would have to agree that customer support is as dismal for a premium member as for a freebie member, which doesn’t seem right to me. I don’t own an island, but I’ve owned 1/4 sim for quite some time, which I’ve recently been thinking about selling in favor of dropping to basic and renting, for exactly the reasons you state.

    On a site like livejournal.com, members can access most things for free, but premium members have access to a lot of fun features and better storage, which is why so many people choose to pay the money and use the higher-end service. I am continuously amazed that LL doesn’t implement a program like this, that would allow such bells and whistles as status messages in friends lists, better friendslist management tools, better support, etc. They’re missing the boat on that one.

  3. Kailie Quinn says:

    I would say your math has a point, but I would go the other way, I’d make all accounts premium. Mainly because not having to maintain several million free accounts would actually allow LL to come close to something that resembles a profit margin, which should in turn produce a better game.

  4. SignpostMarv Martin says:

    Kailie Quinn

    I’d make all accounts premium. [...] which should in turn produce a better game.

    Second Life is not a game, and should not be referred to as such. Second Life is a virtual environment and occasionally referred to as the next generation of the internet (in terms of how websites are presented, not overall architecture). Restricting access to SL to only premium accounts would be very closed-minded, extremely short sighted, and one could argue that closing of Second Life to those that can afford it would be a xenophobic move.
    Second Life’s technical issues are caused by it’s architecture, not it’s load. Reducing the load would be bad for SL, since the technical issues wouldn’t go away, they’d just be hiding. Since the load-related issues would be postponed (SL would eventually reach the current load levels with premium accounts alone), they’d be less of a priority to find, debug and fix- if only sub-consciously- so when the load-related bugs do eventually occur, they’d take longer to fix because less people would’ve been working on them.
    To summarise, if SL was premium-only, it’d be really, really bad for SL in the long run.

  5. drea says:

    SL originally opened with a paid-premium only account offer at $14.95 a month. With less than 2,000 people willing to pay the $15, it took them no longer than a few months to realize they need to offer free, or basic accounts.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>